Shipping policy

SHIPPING POLICY

Last updated: 24 July 2026

WHERE WE DELIVER

EB's Pets currently delivers to addresses in the United Kingdom. Available delivery options and charges are shown at checkout.

PROCESSING TIMES

Orders are normally processed within 1 to 3 business days. Orders placed at weekends or on bank holidays begin processing on the next business day. You will receive a dispatch confirmation when your order has been handed to the carrier.

ESTIMATED DELIVERY

Most orders are estimated to arrive within 7 to 15 business days after dispatch. Delivery times are estimates rather than guarantees and may be affected by carrier delays, weather, peak trading periods, customs processing or events outside our reasonable control.

Our products are fulfilled by supplier partners. If you order more than one item, they may be dispatched separately and arrive in different parcels. You will not be charged additional delivery fees for split shipments beyond the amount shown at checkout.

TRACKING

Where tracking is available, it will be included in your dispatch confirmation. Tracking can take a few business days to update after dispatch.

DELIVERY ADDRESS

Please check your name, delivery address and postcode carefully before placing your order. Contact us immediately if you notice an error. We will try to help, but we cannot guarantee that an address can be changed after fulfilment has started. Additional delivery costs caused by an incorrect or incomplete address may be charged to you where permitted by law.

DELAYS, LOST OR DAMAGED PARCELS

If your parcel has not arrived by the end of the estimated delivery window, email rizzyrichie@gmail.com with your order number. We will investigate with the supplier and carrier. If goods arrive damaged, keep the packaging and contact us promptly with clear photos.

Unless a different delivery period has been agreed with you, we will deliver without undue delay and no later than 30 days after the order is placed. Your legal rights remain available if delivery is late or does not take place.

TAXES AND IMPORT CHARGES

Prices and any applicable charges collected by us are displayed at checkout. If a carrier unexpectedly requests an import or customs payment, contact us before paying so that we can investigate.

CONTACT

Email: rizzyrichie@gmail.com